Most online brands are now opting for shipping automation to streamline their ecommerce order fulfilment to grow their business and keep their customers happy.
DELIVERY STATUS EXCEPTION HOW TO
How to resolve shipping exceptions with automation? And, 97% of customers expect that the ecommerce brand would offer them some form of a self-service option for resolving the issue. In case of a shipping exception, nearly 93% of customers want a notification from the ecommerce brand explaining the situation.
DELIVERY STATUS EXCEPTION MANUAL
Moreover, shipping automation can help you to reduce manual work, minimise human error, and boost the efficiency of the entire shipping process. If not prevent shipping exceptions completely, shipping automation can enable you to handle such exceptions for minimising the impact. Shipping automation gives real-time visibility of the shipping process so that you can track potential issues that can result in unavoidable shipping exceptions. Shipping automation is the process of integrating technology with shipping in order to streamline shipping functions. After all, they aren’t completely out of your control! Although shipping exceptions are an unfortunate part of ecommerce but you can still handle them gracefully. No matter the reason for the ecommerce shipping exception, the customers are bound to feel frustrated if their orders can potentially be late. Shipping exceptions affect 11% of all shipments. However, a shipping exception doesn’t always mean that an order’s expected delivery will be missed or that its delivery status will be dramatically impacted. There are a variety of reasons which can cause ecommerce shipping exceptions, such as, national holidays, weather conditions, incorrect or damaged shipping labels, recipient not available at the shipping address to receive the order, and other unavoidable circumstances. In this blog, you’ll learn what is a shipping exception, how shipping automation can be a useful tool to help you handle shipping exceptions, and how to resolve the most common shipping exceptions with automation.Ī delivery exception is when an order experiences a delay while in transit due to an unforeseen reason that can affect the scheduled delivery of the order. And the best way to deal with such exceptions is to be prepared, address them immediately, and keep your customers notified through thick and thin.
Regardless of how much effort you put into your ecommerce shipping process, some exceptions tend to occur.Ĭustomers experience can be highly impacted due to these unavoidable circumstances. However, it is not easy to have a flawless delivery process.
On-time order delivery is one of the essential aspects of ecommerce businesses to ensure customer satisfaction.
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